Respond with canned responses to new tickets

Notice: This plugin is unmaintained and available for adoption.

Description

This plugin allows a Trac administrator to specify a list of "Canned Responses" for those with the appropriate permissions to use in responding to tickets.

Each canned response can change the status of a ticket, as well as modify the resolution and add a comment. Each response can also be restricted to users with specific permissions. For example, you may wish to have a response that only users with TICKET_ADMIN permissions can use and another which anyone with TICKET_MODIFY or greater permissions can use.

Canned responses will appear as an option in the Action box at the bottom of a ticket for those with the permissions to use any of the available canned responses.

Bugs/Feature Requests

Existing bugs and feature requests for CannedResponsesPlugin are here.

If you have any issues, create a new ticket.

defect	1 / 1

Source

You can check out CannedResponsesPlugin from here using Subversion, or browse the source​ with Trac.

Installation

General instructions on installing Trac plugins can be found on the TracPlugins page.

Enable the plugin by adding the following to your trac.ini file:

[components]
cannedresponses.* = enabled

Append the action controller to the workflow list:

[ticket]
workflow = ConfigurableTicketWorkflow, CannedResponseActionController

Configuration

To add canned responses, choose a short name, then add attributes like so:

[canned-responses]
pluginreq = new,pending -> new
pluginreq.comment = This request is best implemented as a plugin. This ticket remains open as an invitation for someone to write a plugin fulfilling the request.
pluginreq.milestone = Plugin Suggested
pluginreq.type = plugin request
pluginreq.name = Better As Plugin
pluginreq.permissions = TICKET_MODIFY

The above example creates a canned response that sets a ticket to the closed status, sets the resolution to invalid, and adds the stated comment. The canned response is available to any user with at least TICKET_MODIFY permissions, including TICKET_ADMIN and TRAC_ADMIN.

Notes:

• The line pluginreq = new,pending -> new specifies, as a comma-delimited list, the statuses a ticket may have for using this canned response and the status the ticket will be set to. This can be any status a ticket can have.
• The 'name' attribute provides a "pretty name" for users to see in the list of canned responses.
• The 'comment' attribute specifies, in WikiFormatting, the text of the comment to be added. Anything inserted into the comment field at the same time as applying a canned response will be retained and placed after the canned response, with a [[BR]] between the canned response text and the user's comment text.
• The 'resolution' attribute specifies the resolution to use on the ticket when closing.
• The 'permissions' attribute specifies the minimum level of permissions required to see and use the response.
• The 'milestone' attribute (new in plugin version 0.11.1) allows you to specify the milestone to change the ticket to.
• The 'type' attribute (new in plugin version 0.11.1) allows you to specify a ticket type to change the ticket to.
• Be careful with spelling, as there is no validation. If you make a spelling mistake, you could cause a Python exception or cause tickets to be set to statuses, resolutions, types, or milestones that don't exist.

Recent Changes

16389 by rjollos on 2017-03-25 03:30:27

TracCannedResponses 0.11.2: Conform to PEP8

16388 by rjollos on 2017-03-25 03:15:14

Project imported to trac-hacks.org

(more)

Author/Contributors

Author: Daniel Atallah
Maintainer: none (needsadoption)
Contributors: