Support for Pending Tickets
This plugin manages tickets with status Pending. If the reporter doesn't reply within the specified timeframe, the ticket will be closed automatically. If the reporter replies to the ticket, the status is changed from Pending (to New, by default).
If you have any issues, create a new ticket.
Download the zipped source from here.
General instructions on installing Trac plugins can be found on the TracPlugins page.
You will need to enable the plugin in your
[components] removepending.* = enabled
Configure your ticket workflow to include a pending status. For example:
[ticket-workflow] pending = new,assigned,accepted,reopened -> pending pending.permissions = TICKET_MODIFY
Specify the status for tickets when pending is removed:
[ticket] pending_removal_status = new
Create a cron script to automatically close tickets:
#!/bin/bash TRAC_ENV=/somewhere/trac/project MAX_AGE=14 trac-admin $TRAC_ENV ticket close-pending $MAX_AGE