Support for Pending Tickets


This plugin manages tickets with status Pending. If the reporter doesn't reply within the specified timeframe, the ticket will be closed automatically. If the reporter replies to the ticket, the status is changed from Pending (to New, by default).

Bugs/Feature Requests

Existing bugs and feature requests for PendingTicketPlugin are here.

If you have any issues, create a new ticket.


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Download the zipped source from here.


You can check out PendingTicketPlugin from here using Subversion, or browse the source with Trac.


General instructions on installing Trac plugins can be found on the TracPlugins page.

You will need to enable the plugin in your trac.ini file:

removepending.* = enabled

Configure your ticket workflow to include a pending status. For example:

pending = new,assigned,accepted,reopened -> pending
pending.permissions = TICKET_MODIFY

Specify the status for tickets when pending is removed:

pending_removal_status = new

Create a cron script to automatically close tickets:


trac-admin $TRAC_ENV ticket close-pending $MAX_AGE

Recent Changes

15998 by rjollos on 2016-11-23 22:41:15
1.2dev: Use Trac 1.2 notification API

Fixes #12964.

15997 by rjollos on 2016-11-23 00:17:07
1.0dev: Change plugin name to match name on
15996 by rjollos on 2016-11-23 00:07:24
1.0dev: Implement admin command ticket close-pending


Author: datallah
Maintainer: Ryan J Ollos

Last modified 3 months ago Last modified on Nov 23, 2016, 12:46:54 AM