Ticket #3565 (new enhancement)

Opened 5 years ago

Last modified 1 year ago

Email notification for inactive tickets

Reported by: iaindb@netspace.net.au Assigned to: anybody
Priority: normal Component: Request-a-Hack
Severity: normal Keywords: notification overdue
Cc: Trac Release: 0.11

Description

I propose an email whining plugin - where emails are automatically sent every <period> (week, month, etc), for certain ticket queries. eg. email reminders to owners monthly for tickets where the "last modified" date is over 30 days ago. email body should be customisable (eg "update this ticket or I'll bite your knee caps off".)

I administer a small-ish corporate Trac (<5 devs, <20 users, <200 tickets) and I find that the owners tend to forget that they have outstanding tickets. I have a custom report to sort active tickets by last modified date, and manually email people, but this is getting harder as active tickets gets larger!

Thoughts? Thanks!

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(follow-up: ↓ 2 ) 08/27/08 18:14:30 changed by hrj

Good idea. Do implement it.

Here is a simple shell script to do that, but it sends one email per ticket: http://trac-hacks.org/browser/tracreminderscript/0.9/trac-reminder

(in reply to: ↑ 1 ) 10/06/08 07:51:10 changed by iaindb@netspace.net.au

Replying to hrj:

Good idea. Do implement it.

I was hoping someone else would get excited and do it! It won't happen quickly if I'm going to do it, which is fine. Just wanted to raise the idea.

09/06/09 10:18:16 changed by rjollos

  • summary changed from email whining to Email notification for inactive tickets.

09/10/09 08:25:05 changed by iaindb@netspace.net.au

Just a comment that this would ideally be per-user, not per-ticket.

I think bugzilla has a similar feature called whining (not that I'm implying trac does/doesn't/should/shouldn't want to be like bugzilla :)

Unfortunately my company pulled the plug on trac, and went for a 1000x more complex task tracking software that takes ages to load and doesn't do what you want... So I won't be pushing this one anymore.

10/28/09 21:30:44 changed by rjollos

See also #5620.

02/20/12 21:43:35 changed by hasienda

  • keywords set to notification overdue.

You could re-use the PendingTicketPlugin with a different script, that only touches tickets to trigger a notification instead of purging them.

Add/Change #3565 (Email notification for inactive tickets)




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