TicketSubmitPolicy not firing
|Reported by:||Owned by:||Ryan J Ollos|
Description (last modified by )
I wonder if you could help me out.
I've installed and configured the ticket submit policy plugin ( confirmed in admin console; trac.ini contains config ; server restarted ) that you wrote, but it never fires. There are no relevant logs in the trac.log file and no errors ? Trac simply seems not to be parsing the config and acting upon it.
ticketsubmitpolicy.policies.ticketexcludes = enabled ticketsubmitpolicy.policies.ticketrequires = enabled ticketsubmitpolicy.ticketsubmitpolicy.ticketsubmitpolicyplugin = enabled [ticket-submit-policy] epic_tickets.condition = type is EPIC epic_tickets.requires = summary, reporter, owner, description
There's really no point in sending you the trac.log as there's nothing relevant in there, however this is the content of the notification email, which clearly shows that the owner and description fields are NULL, where the ticket-submit-policy configuration required them to be present.
epic_tickets.requires = summary, reporter, owner, description
#29: TicketSubmitPoplicy is not firing new EPIC --------------------------------------------------------------------- Summary: TicketSubmitPoplicy is not firing Reporter: hooper_p Owner: (None) Description: (None) Type: EPIC Status: new Milestone: Backlog Resolution: (None) Keywords: (None) Cc: (None) Created: 2013-03-01 10:08:00.420726+00:00 Modified: 2013-03-01 10:08:00.420726+00:00 Due Date: 30.03.2013 Parent: (None) Detected By: (None) Assigned To: (None) Component: cdbcore Detected in sprint: (None) Device Category: Mobile Handset Device Name: HTC ONE Device Operating System: Android 4.0.3 Browser Vendor: Google Browser Name: Chrome Browser Version: 10 Test Type: (None) Trunk Allowed: 1 Added to build: (None) Priority: (None) Steps to reproduce the defect: (None)
Really hope you are able to shed some light on this - I've been to the forums, created tickets etc, but am going nowhere fast !