Opened 4 years ago

Closed 2 months ago

#11568 closed enhancement (wontfix)

No way to check Duplicate data in same field in two different tickets

Reported by: upreti07@… Owned by:
Priority: normal Component: TicketValidatorPlugin
Severity: normal Keywords:
Cc: Trac Release: 0.12


We are raising tickets in our company by entering the product code. The product code is different for each product. Incase the customer call two times and gets connected to two different service agents, the ticket is raised twice for the same product.

Attachments (0)

Change History (4)

comment:1 Changed 2 months ago by Ryan J Ollos

Out-of-scope for this plugin. I suggest you write a custom ITicketManipulator. It's very straightforward. Please ask on the MailingList if you need help.

comment:2 Changed 2 months ago by Ryan J Ollos

Severity: majornormal
Type: defectenhancement

comment:3 Changed 2 months ago by Ryan J Ollos

Owner: Max Stewart deleted

comment:4 Changed 2 months ago by Ryan J Ollos

Resolution: wontfix
Status: newclosed

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