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Opened 3 years ago

#11568 new defect

No way to check Duplicate data in same field in two different tickets

Reported by: upreti07@… Owned by: Max Stewart
Priority: normal Component: TicketValidatorPlugin
Severity: major Keywords:
Cc: Trac Release: 0.12

Description

We are raising tickets in our company by entering the product code. The product code is different for each product. Incase the customer call two times and gets connected to two different service agents, the ticket is raised twice for the same product.

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