Group permissions not working

[anonymous]

I installed and set up Privatetickets plugin and was able to get the user permission configured but group permissions seem to be having an issue.

I create a user Itest and asssign the following permissions: Report_view, Ticket_Create, Ticket_modify, ticket_append, Ticket_chgprop, ticket_view, ticket_view_cc, Ticker_view_owner, Ticker_view_reporter, ticket_viewReporter_group

I also added them to the group Test.

I create user2 with the following permissions

Ticket_view, Ticket_view_cc, ticket_view_cc_group, ticket_view_group, ticket_view_owner_group, ticket_view_reporter, ticker_view_reporter_group, report_view

Add this user to group test.

user2 is unable to see tickets created assigned to user ITest or tickets where ITest is in the CC list.

[anonymous]

i'm having the same problem, did you ever get this resolved?

[anonymous]

according to #3222, group name should in all lower-case

[Ryan J Ollos]

Assuming your group name is Test and not test (you say both), then this is a duplicate of #3222, as suggested in comment:2.