Opened 7 years ago

Last modified 4 years ago

#6807 new defect

Custom field ttd isn't created

Reported by: anonymous Owned by: Alexander von Bremen-Kühne
Priority: high Component: TicketTeamDispatcherPlugin
Severity: critical Keywords:
Cc: Adam Dorsey - NOAA Affiliate Trac Release: 0.11


Today we installed the Ticket Team Dispatcher Plugin; we wanted to test it, so we created the field caption and some teams. But when we created a new ticket, we weren't able to select a team.

The plugin description says that a custom field doesn't need to be created; but as no field was created by the plugin, we added a custom field named ttd ourselves. Not until then we could see the custom team field.

trac 0.11.1
postgresql 8.3.9

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Change History (3)

comment:1 Changed 7 years ago by carey

After you have added the custom field named ttd and some teams,please check trac.ini,make sure that:

ttd = text
ttd.label = Ttd
ttd.options = test|test1

are all included in section [ticket-custom], especially the item ttd = text. Then when you create a new ticket, you can see Ttd field, enter the team name which you want to notify, you will find this plugin works.

Last edited 4 years ago by Ryan J Ollos (previous) (diff)

comment:2 Changed 7 years ago by carey

change item ttd = text to ttd = select, you can select a team from a drop-down.

Last edited 4 years ago by Ryan J Ollos (previous) (diff)

comment:3 Changed 4 years ago by Ryan J Ollos

Cc: Adam Dorsey - NOAA Affiliate added; anonymous removed

The custom field could be added by the plugin in an IEnvironmentSetupParticipant implementation. For an example of this, see TracHoursPlugin: trachoursplugin/trunk/trachours/

Last edited 4 years ago by Ryan J Ollos (previous) (diff)

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