wiki:TicketTeamDispatcherPlugin

Ticket Team Dispatcher

Notice: This plugin is unmaintained and available for adoption.

Description

This is a plugin for easy ticket distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a specific team that is configurable via a custom field.

The difference between a standard Trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that the ticket-admin can specify which users are in the teams. On Creation of a ticket Trac will also mail its status to all of the users in the team, according to the selected team.

Notes:

  • Since Version 0.2 this plugin needs UserManagerPlugin, because it uses its API to manage the user-team relations.
  • Ticket Team Dispatcher will automatically create and update the custom-field. You must not modify the options of this select field from the custom-field admin page (if using CustomFieldAdminPlugin). Instead, use the ticket team dispatcher admin page.

Bugs/Feature Requests

Existing bugs and feature requests for TicketTeamDispatcherPlugin are here.

If you have any issues, create a new ticket.

defect

5 / 5

enhancement

5 / 5

task

1 / 1

Download

Download the zipped source from here.

Source

You can check out TicketTeamDispatcherPlugin from here using Subversion, or browse the source with Trac.

Installation

General instructions on installing Trac plugins can be found on the TracPlugins page.

Recent Changes

16855 by rjollos on 2017-10-06 02:16:49
TracTicketTeamDispatcher 0.3dev: Implicitly install TracUserManagerPlugin
16854 by rjollos on 2017-10-06 02:14:49
TracTicketTeamDispatcher 0.3dev: Refactor
16853 by rjollos on 2017-10-06 02:09:29
TracTicketTeamDispatcher 0.3dev: Create the custom field on environment upgrade

Fix form resubmission on page refresh after POST.

Fixes #6807.

(more)

Author/Contributors

Author: sinnvoller
Maintainer: none (needsadoption)
Contributors: rjollos, asdorsey

Last modified 7 weeks ago Last modified on Oct 6, 2017, 2:07:41 AM