Ticket Team Dispatcher

Notice: This plugin is unmaintained and available for adoption.

Description

This is a plugin for easy ticket distribution. Instead of assigning tickets directly to owners, you can assign the ticket to a specific team that is configurable via a custom field.

The difference between a standard Trac custom select field and the Ticket Team Dispatcher field (ttd-field) is, that the ticket-admin can specify which users are in the teams. On Creation of a ticket Trac will also mail its status to all of the users in the team, according to the selected team.

Notes:

• Since Version 0.2 this plugin needs UserManagerPlugin, because it uses its API to manage the user-team relations.
• Ticket Team Dispatcher will automatically create and update the custom-field. You must not modify the options of this select field from the custom-field admin page (if using CustomFieldAdminPlugin). Instead, use the ticket team dispatcher admin page.

Bugs/Feature Requests

Existing bugs and feature requests for TicketTeamDispatcherPlugin are here.

If you have any issues, create a new ticket.

defect	5 / 5
enhancement	5 / 5
task	1 / 1

Download

Download the zipped source from here.

Source

You can check out TicketTeamDispatcherPlugin from here using Subversion, or browse the source​ with Trac.

Installation

General instructions on installing Trac plugins can be found on the TracPlugins page.

Recent Changes

16855 by rjollos on 2017-10-06 02:16:49

TracTicketTeamDispatcher 0.3dev: Implicitly install TracUserManagerPlugin

16854 by rjollos on 2017-10-06 02:14:49

TracTicketTeamDispatcher 0.3dev: Refactor

16853 by rjollos on 2017-10-06 02:09:29

TracTicketTeamDispatcher 0.3dev: Create the custom field on environment upgrade

Fix form resubmission on page refresh after POST.

Fixes #6807.

(more)

Author/Contributors

Author: sinnvoller
Maintainer: none (needsadoption)
Contributors: rjollos, asdorsey