Use saved form field value in subsequent triage workflow
|Reported by:||Owned by:||Eli Carter|
Description (last modified by )
I set up triage workflows based on custom field values. I have one custom field value being used for 2 different triage workflows. I wonder if the form field value can be used to automatically go to the 2nd triage condition without going through this triage to recheck the value of field again.
Here is the example:
Ticket form has custom field
Engineer Manager Approval Yes/No
engmgr_pre_approve.name = Check if Engineer Manager Pre-Approval Needed engmgr_pre_approve.operations = triage engmgr_pre_approve.triage_field = engmgr_approve engmgr_pre_approve.triage_split = Yes->do_pre_approval, No->implementation ... engmgr_approve.name = Check if Engineer Manager Approval Needed engmgr_approve.operations = triage engmgr_approve.triage_field = engmgr_approve engmgr_approve.triage_split = Yes->do_approval, No->next_step
If Engineer Manager is Yes, I can go through step "Check if Engineer Manager Pre-Approval Needed" but I should automatically go to do_approval step.